FrontRange Solutions Inc. - CRM Application and Service Management Software

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FRONTRANGE ENDPOINT SECURITY SOFTWARE OFFERS VALUABLE TOOL IN FIGHT AGAINST USB DATA THEFT: Theft of 2 million customer records at Countrywide Home Loans is more common than organizations think; FRONTRANGE SOLUTIONS LAUNCHES NEXT-GENERATION IT SERVICE MANAGEMENT SOLUTION: ITSM Version 6.1 Helps Organizations Accelerate ITIL® Adoption, Meet Governance and Compliance Challenges and Supports Microsoft® .NET 3.0 and WPF; FRONTRANGE VOICE DRIVES SERVICE MANAGEMENT CONSOLIDATION AT THE CO-OPERATIVE GROUP: Five help desk systems being merged into one FrontRange ITSM solutionThe system will initially be rolled out to 150 front line usersFrontRange Voice will extend functionality of ITSM software products by making them accessible over the telephone; EMPLOYEE ENTHUSIASM FOR NEW SOFTWARE DOWNLOADS TESTS CORPORATE IT BEST PRACTICES: Company help desks face challenges managing compliance and support risks of unauthorized downloads; Record-breaking software downloads could cause chaos across businesses: ; Booming IT Service Management Market Puts FrontRange Solutions™ On Winning Streak: FrontRange signs Getronics AustraliaFrontRange continues to surpass competition in Australia and New Zealand with unrelenting success in ITSM; FRONTRANGE SOLUTIONS RECOGNIZES OUTSTANDING GLOBAL PARTNERS: IT Service Management and CRM channel honored for top performance and commitment to exceed customer expectations, solve business problems; FRONTRANGE SOLUTIONS ACQUIRES CENTENNIAL SOFTWARE: FrontRange strengthens Service Management, Help Desk and Client Lifecycle portfolio with market-leading Asset Discovery, License Management and Endpoint Security solutions; The Royal Children’s Hospital Achieves Best Practice with FrontRange ITSM: The Royal Children’s Hospital to improve service and operations management with FrontRange; Bilfinger Berger Services Achieves Greater Transparency with FrontRange™ IT Service Management® Solution: Bilfinger Berger Services to achieve greater access to information with FrontRange; The NSC Group Creates Clear Roadmap for Continual Service improvement with FrontRange™ IT Service Management®: NSC to deliver greater customer satisfaction with FrontRange; FrontRange Solutions Introduces Virtual Community for Customers and Partners to Share Experences: FrontRange Connect online networking forum goes live, offering members real-time access to product forums, content experts and interaction with FrontRange community members;

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Products & Services from FrontRange Solutions

Help Desk

IT Service Management

VoIP

Client Lifecycle

CRM

SERVICE & SUPPORT

Powerful tools to manage
customer interactions

HEAT delivers help desk and request tracking that you can have up and running quickly, giving you a rich feature set without excessive training demands. HEAT is an effective solution for any size company, in any vertical, and is the best-in-class solution for small to mid-sized organizations. HEAT's modular structure and comprehensive features let you choose just the system capabilities you need, saving costs and reducing complexity.

SERVICE
MANAGEMENT

Next Gen ITSM

FrontRange ITSM is a customizable, cost-effective IT management solution empowering world-class service and management. Each module can stand alone or efficiently integrate with the others. Built specifically for small to mid-sized organizations and geographically distributed enterprises, ITSM incorporates ITIL® best practices, bringing together the best in management practices with the best in technology.

COMMUNICATIONS
MANAGEMENT

Powerful tools to give
your business voice

FrontRange Voice — the foundation for a cost-effective, customer-pleasing communications strategy, whether you manage a single office, direct a global workgroup, or manage a call center for a large, distributed enterprise. Replace expensive and limited proprietary telephony hardware with standards-based software solutions that optimize equipment choices, deploy rapidly, integrate seamlessly, and easily align with changing business processes, demand, and staffing. Increase service levels and productivity, while lowering costs.

CUSTOMER RELATIONSHIP MANAGEMENT

Powerful tools to manage
customer interactions

GoldMine Enterprise – the latest CRM solution from FrontRange's award-winning GoldMine product line. GoldMine Enterprise is designed for the business that wants its CRM to add significant value, not just automate sales calls. These businesses look for CRM to create value through increased agility, higher success ratios, and integration of data from disparate points in the organization.

IT WORKPLACE AUTOMATION

Management Solutions for
Thin and Rich Clients

Enteo – Centralized management of software, hardware, and users creates advantages that no company wishes to miss out on. enteo Software has, through constant innovation, repeatedly raised the market standards for Client Lifecycle Management and today is considered one of the leading providers in this area.

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