HEAT® Service and Support™ —Powerful Tools to Manage Customer Interactions

HEAT® is the flagship and market-leading help desk solution from FrontRange Solutions. Built on nearly two decades of service management experience, HEAT integrates core service and support components into one complete service desk solution. Reduce costs and drive higher customer satisfaction with a best practices approach to employee and customer support. HEAT is designed and optimized for the mid-market, giving organizations a highly configurable, compliance-focused, yet cost-effective solution. HEAT delivers enterprise functionality for any industry – at the right price.

The Proactive Service Desk — Beyond Incident Management

IT asset and client lifecycle management increase the speed and agility of the IT team. By integrating HEAT with FrontRange infrastructure management tools, agents can more effectively manage the dynamic infrastructure. Software license optimization, automated policy compliance, and data leakage protection are achievable. Service is optimized when agents have east access to automated infrastructure management tools such as remote control/repair, endpoint device security and distribution and patch management.

One Complete Solution

HEAT Service and Support is the foundation for the HEAT product suite from FrontRange Solutions. HEAT Service and Support provides core service and support functions, including incident and inquiry tracking, case management and unmatched automation. HEAT sets the standard for excellence in customer support with advanced telephony, self-service options, knowledge management and mobility with BlackBerry®. The Bottom Line: The HEAT solution family combines tried-and-true best practices and unmatched automation for improved support.

HEAT is the Answer

Whether supporting customers, employees, vendors, and more, HEAT is the answer for higher value service. HEAT provides an efficient service desk solution for the customer service department, human resources department, and/or technology management needs. HEAT is an effective solution for any size company, in any vertical, with specific design considerations for small to mid-sized organizations. HEAT can be easily configured for any industry, department or customer segment:

Ease of Installation —Installation and configuration are built upon nearly two decades of experience. Streamlined application installation means HEAT is up and running within weeks.
Ease of Customization — Easily customize HEAT business rules, call screens, and flows to map to unique customer or industry requirements. Customization doesn't require programming.
Ease of Integration — Use HEAT Service and Support on its own or expand its power by easily integrating it with any other FrontRange solution family.