ActionCOACH needed a solution that would be flexible enough to accommodate our operational needs but needed to be far more capable than a glorified electronic business card holder.

 

With more than 3,500 patients who are continually undergoing treatment reviews and follow up consultations, it was imperative Australian Menopause Centre had a robust financial system that could align with the patient care service. Similarly, given that the same person does not deal with the same patient all of the time, it was important they had a reliable solution that could accurately log and track customer information, which is pivotal to ensuring the correct level of care.

1800 ON HOLD wanted one central software interface to run their business – they didn’t want Microsoft Outlook for email, or franchisees running multiple customer relationship management (CRM) systems that required a lot of money on IT administrators to support all the different types of platforms.  GoldMine is now a part of the standard start-up package provided to all 1800 ONHOLD franchisees.

AB Orthodontics’ sales people submit daily client reports from the field, which record detailed notes
from sales appointments. Until recently, these reports were Microsoft Excel spreadsheet-based, resulting in a “large accumulation” of spreadsheets at head office.

New Zealand’s luxury car market has become extremely competitive, both in terms of marques and car categories. For instance, while BMW, Mercedes and Audi had the market pretty much to themselves at the turn of the millennium, new players such as Alfa Romeo, Saab, VW, Volvo and Lexus are offering more options. Marketing Services Manager Tony Rogers says the market has “massified” as luxury cars become more accessible to a wider range of people. While this has increased the size of the market, it
has significantly increased the array of options required within marques, particularly in the area of recreational vehicles such as SUVs. There is also the competitive threat of unauthorised importers confusing the marketplace.

In this environment, BMW needed to invest in its ability to get close to customers and their needs, and become more agile in its response.

Given the number of events CEO Forum Group hosts each month across Sydney and Melbourne, the company required a solution that could effectively manage its entire contact database.

The primary concern for Clifton's was that valuable customer information was left in the hands of individual staff and walked out the door each day at 6pm! If someone was away the following day, they needed to be able to step in and take care of their appointments and calls… maintaining relationship continuity and, above all else, not let there clients down!

Synchronising customer data for centralised access quickly became Cliftons' top priority.

With a large number of customers distributed around the country and using a broad and diverse range of products and services, CUSCAL experienced ongoing problems accessing consolidated information on each of its customers in a meaningful, centralised and up to-date manner.

As a company that has enjoyed continued and steady growth since its inception, DOMO required an effective means to efficiently manage contact information for all of its key stakeholders including customers, suppliers, prospects and staff.

Electropar used GoldMine to assist with the management of mailing lists and customer mail-outs. They are able to code all customers per industry and post-code so that information is easily accessible and managed effectively. GoldMine enables Electropar to allocate the most appropriate sales manager to each customer – they also wanted to ensure they were matching the customer’s needs with the most suitable Electropar staff member.