Introducing IPCC module for your HEAT investment — for real-time reporting, first call resolution and much more! It's the missing link — connecting your help desk, call center, and all other parts of your customer service functions.

Hear from Chip Gieldman, from Forrester and learn how you can:

• Develop a robust customer service employee recognition program and achieve a consistent level of service
• Give customers communication tool options they feel most comfortable using
• Provide ongoing training to keep agents up-to-speed all the time

After the presentation is complete, the HEAT and IP Contact Center teams will be available for questions.

Wouldn’t it be nice to identify every call before they connect to the help desk, allowing HEAT to understand who’s calling and thus answer them appropriately... FrontRange now has an integrated self service voice solution that when working with HEAT can provide facilities to help identify certain calls before they are connected to the help desk. This will allow information stored in HEAT to be used to decide how quick the call is answered, by who and what information will be presented to the analyst on connection.