Download an on demand web seminar showcasing the markets newest service catalog product. In only 30 minutes, you'll see how to design and publish service requests for your customers and across your business, utilizing a powerful and intuitive, graphical interface. This session also provide examples of the many benefits this new product can deliver to your business.

Can you measure the success of your investment in Service Management?  Would you like to?

IT budgets are constantly being squeezed and in many cases when approved, there is an immediate need to demonstrate how your financial investment in IT has returned tangible benefits to the broader business.

Download this web seminar now to learn how organisations are realising significant benefits by introducing service management best practices and how to protect and ensure a return on investment for your IT spend.

HDI sites 75 percent of organisations surveyed have a Change Management function*, as a result. However, most still suffer from the fallout of unplanned or poorly managed infrastructure changes. They simply don’t have the sophistication in people, process and technology that is required to meet stringent governance and compliance requirements.

This web seminar will walk through a workflow diagram for change management, highlighting an ITIL® -aligned process. We will present a step-by-step approach to perform your own ROI (return on investment) exercise.

HDI US sites 74% of organisations surveyed have a Problem Management function, and many experience a reduction in incidents as a result*.  However, most misunderstand the differences between incidents and problems and don’t have separate incident and problem management tools to support these distinct functions. 

This web Seminar will walk through ITIL® aligned workflow diagrams for incident and problem management, highlighting the unique processes involved in each function.  We will present a step-by-step approach to perform your own ROI (return on investment) exercise.  

As a Support professional if we asked, “Do you want to…“ Reduce average handling times Increase first call resolution rates Make second line support more proactive Reduce training costs Unburden stretched resource Increase service availability Then Register Now Join FrontRange Solutions for a complimentary web seminar featuring Alastair Trower, Product Marketing Manager and receive a free whitepaper “Put Away the Notebook: Cutting Edge Knowledge Management in the Twenty-First Century”

FrontRange Solutions knows you feel the pressures to adopt best practices, improve your business processes, and prepare for compliance regulatory audits. Based on ITIL, FrontRange's IT Service Management solutions help you achieve business efficiencies by optimizing your information systems.

The potential for a brief hiatus in technology growth gives IT management an opportunity to evaluate and enhance the business technology infrastructure and infrastructure management. Concurrently, the maturation of the ITIL model for infrastructure and service management provides a framework for potential improvements. With most tool vendors releasing ITIL-based solutions in current versions, and with the majority of current service desk software users using prior versions of these tools, times are ripe for a mass migration to a new service desk process and tool model.