Customer Service solutions have evolved from solutions just focused on CSR productivity. What initially started out as a way to optimize staff efficiency and reduce costs has turned into a sophisticated technology allowing a company to improve customer relationships, allow customers to get the service they need 24/7/365 and ultimately improve the bottom line based on increased retention rate and increased cross selling through more personalized service while maximizing staff productivity.
FrontRange Solutions pioneered CRM with its GoldMine® CRM technology. Today’s FrontRange Customer Service solutions include the following market leading benefits:
- All the core functionality you expect from a market leading customer service application to be able to track and manage cases
- VoIP phone based customer interactions and because it’s built in, it provides deeper integration enabling customers to handle more task themselves, and perform more intelligent call routing
- Relationship Management including Accounts/Companies and Contacts to get an overall view.
- Opportunity management to enable your customer service teams to cross sell and up sell effectively as an integrated component of the support process
- Real time role based Dashboards to measure your metrics and KPI’s
- Provides multiple levels of business process management needed to run the business
- Outlook based activity and email management
- Ability to forecast/manage revenue, costs and profitability
- Easy integration into the existing IT landscape to advance every customer relationship and gain a true, holistic view.