iHEAT enables your organization's employees to access your HEAT system from any location, using only a Web browser and an Internet connection. iHeat's server-based, thin-client system allows your technicians to view and manage issues. iHeat leverages your existing infrastructure to maximize your investment and achieve fast ROI.
What’s Inside
- Same look as HEAT — Reduce training time and corresponding data entry errors by using familiar interface
- Zero-footprint, server-based computing — Use the power of a client/server application while benefiting from the distribution capability of a Web application
- Clientless installation — Access via Internet Explorer eliminates the need to install software, maintenance updates, and upgrades on the user's desktop PC
- Ease of installation — Install iHEAT within 15 minutes on your own. Compare to competing help desk software that requires several days of professional installation
- Single source administration — Creates a one-stop facility to administer much of your HEAT configuration, saving the time and training costs required by multiple environments
- Concurrent user licensing — Purchase only the number of licenses you need. Avoid costly fixed-node licensing
KEY BENEFITS
- A mobile workforce with access to real-time data
- Flexibility of "no walls" call centers/help desks
- Centralized database captures updates from dispersed workforce
- Easy set up of remote users by simply giving them a URL — no client software installation needed
- Security. Full encryption during remote access and transmission, and data can reside on your server behind your corporate firewall