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Service Management
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Title: Sales, to Support to complete Contact Centericon pdf
Summary: FrontRange IP Contact Center (IPCC) makes the power of GoldMine®, HEAT, and the IT Service Management solution set ultimately accessible over the telephone, for live people communication as well as automatic self-service. It extends their functionality to provide a complete business application workflow encompassing customer relationship management end-to-end.
Product: IP Contact Center


Title: IP Contact Center 5.0icon pdf
Summary: Built on a truly integrated architecture, FrontRange IP Contact Center (IPCC) was created to cost-effectively bring the world of the IP-based call center to the growing and distributed enterprise. It provides all the capabilities you need to promote efficiency, develop deep customer relationships, and keep customers coming back. And, it does so with an unprecedented time to benefit - offering features to fit your needs and budget now, with the flexibility to add more as you grow. It's the first contact center solution truly designed to change as you do.
Product: IP Contact Center


Title: Connect, Communicate, Compete... Inspirational communications from FrontRange Solutionsicon pdf
Summary: The FrontRange GoldMine IP Voice Suite is a comprehensive communications solution that combines the two most powerful customer contact business tools: your phone system and your CRM solution. It is designed to help businesses deliver an optimal customer experience using advanced IP telephony to drive business value in every customer interaction.
Product: GoldMine IP Voice Suite


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WHAT’S NEW

ITSM 6.2
Improve Service Desk Performance with Increased Automation

Unified IT Asset Management
For the service desk

ITSM Voice Communication Management
Giving the service desk a voice

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